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Rooms and Runs - Alignment 3.0

Rooms and Runs – Alignment 3.0

By John Kennedy

As we continue the theme of Alignment in 2021, here are a few more thoughts I would like to add to the discussion in the month of May.

Let’s consider the big three pillars of any retail shop—average transaction, number of transactions, and customer experience rating. Studies show that there is a direct correlation (read alignment) from the customer satisfaction metrics and the average transaction metrics.

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I remember when…

I Remember When…

by Tim Quebedeaux

We all remember historic events that occurred in our lifetimes.  Whether it is 1945 when V-Day celebrated the end of WWII, 1963 when John F. Kennedy was assassinated, 1969 when man landed on the moon, or 09/11/2001 when the twin towers were bombed. I don’t think I will forget where I was and what I was doing during the pandemic of 2020. A key part of my memory will be the WDR. I was anxiously awaiting report after report every week to see what was happening. It was my weekly peak into what was going on across the country at Garden Centers, and the Mid-Year Report summed up what we all were seeing.

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Operation: Engagingly Engage EVERY Single Customer Every Time

Operation: Engagingly Engage EVERY Single Customer Every Time

by Sid Raisch

 

To zero in on increasing sales, average transaction, and average items per transaction look closely at the individual building blocks that make up each sale. There are three basic building blocks to this empire.

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The Journey of Lifetime Learning

The Journey of Lifetime Learning

by Tim Quebedeaux

It has been almost a year since I started work with Steve Bailey. During that time, I have done onsite visits, attended Fall Event as a service provider, compiled the WDR weekly, and helped complete the P&L Study. I have gained a great appreciation for accountability in numbers and in the resolve of Garden Center owners to succeed. From those early Garden Center days to today, I recognize valuable information that I could have used 20 years ago, when I started managing Garden Centers.

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The WDR and the NEW Changes for 2020

The WDR and the NEW Changes for 2020

by Tim Quebedeaux

A few years ago, when I was introduced to the Weekly Department Review as a Garden Center General. Manager, I was in awe.  There was so much data that I could use to analyze and improve how we were operating the Centers that I managed. 

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Blow It Up! on Average Transactions

Blow It Up! on Average Transactions

by Sid Raisch

You might remember my session on Blowing it Up! At Fall Event 17 in Houston. That was all about taking something you’re doing and making a bigger big deal of it so you maximize the benefit from your opportunity. The principle of Blow It Up! is to make whatever is working work better.

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Loyalty Programs to Drive Sales & Customer Engagement

Loyalty Programs to Drive Sales & Customer Engagement

By Sam Kirkland, National Accounts Manager, Epicor Software
  ...with Group discussion footnotes added

[Footnotes have been collected by Danny Summers from The Group during discussions on this subject at the time of developing this story and are located at the end of this article. These notes provide important additional Group guidance in developing or evaluating your program(s).]



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Another Timely Topic

Another Timely Topic

by Robert Hendrickson

It was the first Fall Event Wendy and I have missed. Besides all the business value that takes place, seeing clients who have become friends is like a big family reunion. Not being in Burlington was a huge disappointment but necessary given family responsibilities.

One topic I was anxious to hear discussed in Vermont was the trifecta of Average Sale/Customer Count/Revenue. Ever since Steve's June 12 WDR commentary reporting how a dip in average sale accompanied by a continuing drop in customer count was a concern, I've looked forward to The Fall Event to discuss what could be done to address the issue.

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