Delivering an Exceptional Customer Experience - Part 7
Delivering an Exceptional Customer Experience - Part 7
by John Kennedy
Dealing with Difficult Customers
With the four expectations of our customers established (a perfect product, delivered in a timely way, by caring friendly people, with world-class problem solving), let’s focus on the last one—world-class problem solving.
Firstly, your ego is not your amigo…it is important in this video to realize that being right is not as important as having a happy customer. This video will offer the five steps to have a “CLEAR” approach to conflict resolution with your customer and offers data and statistics to support this vital aspect of retail 101.
If they share with you their frustration, you should be happy you have a chance to address it and make it right. Many, many customers never speak up…they just don’t return. Learn about the silent majority and how your team can tackle the tough conversations and make lemonade out of lemons.
Be sure to see John's previous blog message - Consistency is the Key in the blog HERE.
John Kennedy is Co-Founder of BoomerWrangle, LLC. with his amazing wife, Souny.
BoomerWrangle is the new corporate entity that houses all of their talents & tools to support The Garden Center Group members.
From innovative solutions such as “Your GroupSpace,” customized on-boarding videos, strategic planning and team engagement, BoomerWrangle, LLC has become a single-source digital solution & strategic planning agency to maximize employee engagement, organizational excellence, build sales and service cultures, ease of ordering and operational efficiency!
Visit:
www.YourGroupSpace.com
www.Boomerwrangle.com www.JohnKennedyConsulting.com
for more information and insights into their growing toolbox of IGC solutions!
Contact:
[email protected]
[email protected]
443.605.7095
REMEMBER: Your interaction (by phone and email) with Group Service Providers such as John Kennedy, Tim Quebedeaux, Sid Raisch, Jean Seawright, and of course Danny Summers are included in your retainer!