Delivering an Exceptional Customer Experience - Part 6
Delivering an Exceptional Customer Experience - Part 6
by John Kennedy
Keeping Your Customers
Now that we know why customers leave, let’s find out what it would take to KEEP them.
This session offers a great chance for your team to learn about effective communication and listening skills, how to find the “yes” when it’s easier to say “no,” and understand the need to go “above and beyond” in delivering an exceptional customer experience.
Be sure to see John's previous blog message - Consistency is the Key in the blog HERE.
John Kennedy is Co-Founder of BoomerWrangle, LLC. with his amazing wife, Souny.
BoomerWrangle is the new corporate entity that houses all of their talents & tools to support The Garden Center Group members.
From innovative solutions such as “Your GroupSpace,” customized on-boarding videos, strategic planning and team engagement, BoomerWrangle, LLC has become a single-source digital solution & strategic planning agency to maximize employee engagement, organizational excellence, build sales and service cultures, ease of ordering and operational efficiency!
Visit:
www.YourGroupSpace.com
www.Boomerwrangle.com www.JohnKennedyConsulting.com
for more information and insights into their growing toolbox of IGC solutions!
Contact:
[email protected]
[email protected]
443.605.7095
REMEMBER: Your interaction (by phone and email) with Group Service Providers such as John Kennedy, Tim Quebedeaux, Sid Raisch, Jean Seawright, and of course Danny Summers are included in your retainer!
See Part 7 now HERE.