Delivering an Exceptional Customer Experience - Part 5
Delivering an Exceptional Customer Experience - Part 5
by John Kennedy
Delivering an Exceptional Customer Experience - Part 5
by John Kennedy
Consistency is Key
Continuing with "Delivering an Exceptional and Consistent Customer Experience,” John picks up where he left off with the importance of “consistency.” In fact, consistency is key to a sensational customer experience.
The session also addresses the top reasons customer leave your business, the insanity of 4% of your revenue being invested in marketing, yet a small fraction, if any, being invested in training your employees on what you are promising, and finally understanding the four basic expectations of your customers.
This session is a must watch for every team member who has a direct or indirect interaction with your customer base.
Be sure to see John's previous blog message - The Hampton Inn of IGCs in the blog HERE.
John Kennedy is Co-Founder of BoomerWrangle, LLC. with his amazing wife, Souny.
BoomerWrangle is the new corporate entity that houses all of their talents & tools to support The Garden Center Group members.
From innovative solutions such as “Your GroupSpace,” customized on-boarding videos, strategic planning and team engagement, BoomerWrangle, LLC has become a single-source digital solution & strategic planning agency to maximize employee engagement, organizational excellence, build sales and service cultures, ease of ordering and operational efficiency!
Visit:
www.YourGroupSpace.com
www.Boomerwrangle.com www.JohnKennedyConsulting.com
for more information and insights into their growing toolbox of IGC solutions!
Contact:
[email protected]
[email protected]
443.605.7095
REMEMBER: Your interaction (by phone and email) with Group Service Providers such as John Kennedy, Tim Quebedeaux, Sid Raisch, Jean Seawright, and of course Danny Summers are included in your retainer!