Delivering an Exceptional Customer Experience - Part 4
Delivering an Exceptional Customer Experience - Part 4
by John Kennedy
The Hampton Inn of IGC’s!
The word CUSTOMER has two 2-letter words that mean everything in delivering an exceptional and consistent customer experience. Your team will learn why they both matter when it comes to the customer and learn how not to be a “Gwen!”
In this video, your team will also learn the staggering cost of saying “no” and the extremely valuable answer of “yes!” (highlighted in a Lawn & Garden Retailer Magazine article last year).
Link: https://lgrmag.com/article/beyond-the-brick-and-mortar-a-race-for-revenue-and-relevance/
The final outcome is to have your customers become addicted to your brand, your product and your experience…with every single visit to your IGC. You want them to only think of you when it comes to their gardening needs…only you. A “maniacal commitment to the customer experience”—Howard Shultz.
“You're gonna have to face it – your addicted to love”
Love of your IGC experience!
Be sure to see John's previous blog message - Knowledge is the New Currency in the blog HERE.
John Kennedy is Co-Founder of BoomerWrangle, LLC. with his amazing wife, Souny.
BoomerWrangle is the new corporate entity that houses all of their talents & tools to support The Garden Center Group members.
From innovative solutions such as “Your GroupSpace,” customized on-boarding videos, strategic planning and team engagement, BoomerWrangle, LLC has become a single-source digital solution & strategic planning agency to maximize employee engagement, organizational excellence, build sales and service cultures, ease of ordering and operational efficiency!
Visit:
www.YourGroupSpace.com
www.Boomerwrangle.com www.JohnKennedyConsulting.com
for more information and insights into their growing toolbox of IGC solutions!
Contact:
[email protected]
[email protected]
443.605.7095
REMEMBER: Your interaction (by phone and email) with Group Service Providers such as John Kennedy, Tim Quebedeaux, Sid Raisch, Jean Seawright, and of course Danny Summers are included in your retainer!