Delivering an Exceptional Customer Experience - Part 3

by John Kennedy

The Four Reasons Customers Buy

In this video, your team will learn the difference between having an “A-Team” or the “F-Troup” of customer experience. Does the journey of your customer, at every single touch point, align to your brand identity, support your brand strategy, and deliver on your brand promise?”

From your website and social media to your parking lot and cashier, and each point of the journey in between, every touch point with the customer should be in alignment to deliver an exceptional customer experience. And that experience is the number one reason they buy.

By leading with empathy, setting and delivering expectations, and offering a consistent experience, your IGC can set the stage to have your customers come back just one more time in a year.  And if you do the math on that outcome, you just drove a double-digit sales increase!!

Investing in creating the right culture, building the right team, setting up the right expectations, measuring and rewarding the right success, and driving the customer experience will accelerate your IGC sales to new levels of success.  Ten times the return on your investment!

As Steve Bailey always said, though…"It’s not what you sell, it’s what you get to keep!"

Be sure to see John's previous blog message - Knowledge is the New Currency in the blog HERE.

John Kennedy is Co-Founder of BoomerWrangle, LLC. with his amazing wife, Souny.

BoomerWrangle is the new corporate entity that houses all of their talents & tools to support The Garden Center Group members.

From innovative solutions such as “Your GroupSpace,” customized on-boarding videos,  strategic planning and team engagement,  BoomerWrangle, LLC has become a single-source digital solution & strategic planning agency to maximize employee engagement, organizational excellence, build sales and service cultures, ease of ordering and operational efficiency!

Visit:
www.YourGroupSpace.com
www.Boomerwrangle.com www.JohnKennedyConsulting.com
for more information and insights into their growing toolbox of IGC solutions!

Contact:
[email protected]
[email protected]
443.605.7095

REMEMBER: Your interaction (by phone and email) with Group Service Providers such as John Kennedy, Tim Quebedeaux, Sid Raisch, Jean Seawright, and of course Danny Summers are included in your retainer!