What's Your Score?
What's Your Score?
by Danny Summers
What's Your Score?
From your customer's perspective... that is a very important question.
In a matter of days or weeks, your Center will see the normal surge of customers with that "Spring Fever" look in their eyes and this important question will begin to be answered by the only people that really matter... your customers. Many of you may already been seeing them. We all know it takes a lot of preparation and training to meet and exceed the customer's expectations and therefore receive their highest scores. High scores relate to repeat visits, and connected and loyal customers. If asked, how will they answer this question?