Delivering an Exceptional Customer Experience - Part 1
by John Kennedy
Part 1 - Introduction: Setting the Table for Success
As Danny mentioned a few weeks back, the Starbucks story was built upon a hyper-focus on the customer experience. The idea of dusting off this video series from Member Clicks and reintroducing it (or introducing it to new folks) would be a great chance to “sharpen the saw” for your training and development goals during the summer.