Rooms and Runs – Alignment 3.0
By John Kennedy
As we continue the theme of Alignment in 2021, here are a few more thoughts I would like to add to the discussion in the month of May.
Let’s consider the big three pillars of any retail shop—average transaction, number of transactions, and customer experience rating. Studies show that there is a direct correlation (read alignment) from the customer satisfaction metrics and the average transaction metrics.