At this time of year, this is an important question - in many ways. I am sure during these extremely busy weeks, such as this one (Mother's Day Week), exhaustion kicks in and you are wondering "Why do I do this?" or "Why do WE do this?"
To maintain a sense of balance during these wild weeks, taking a few minutes each day to take a few deep breaths and remember the "Why" can help.
As we move into the marketing magic of the year, driving focus and attention to our garden centers, which in turn drives foot traffic and the return of new found “fan-demics” (I just made that up) as well as our existing client-base, I thought it might be nice to take a good long look in the marketing mirror.
Each morning before coffee, I take seven steps to the WC to throw some water on my face, brush my teeth, and take a good long look at the drain and damage 56 years of being me has brought to my face--wrinkles from smiles and sun damage, baggy eyes from the six hours of sleep, and a blank stare into the possibilities the day will bring as I slowly kick the cobwebs to the curb, and embrace a deep and spiritual sense of gratitude that I am on the right side of the grass today.
What is a Garden?
To really understand and appreciate both the question and the many possible answers let's do some exploring together...
This is a very important subject. Of course it begins with the question... What is your message? There are several levels to the answer. The over-arching purpose for your center is just a start. Then you may develop a theme for the coming season or year. Then it can be broken down to weeks, special holidays, recognized events and or intra-seasonal activities. There's a lot of things to consider and as Tom Kegley has said, developing a message that is uniquely yours is very important and takes time. After all, it's your BRAND! (This would be a great place for me to remind you to revisit Tom Kegley's "Let Your Brand Rock" blog article.)
by Danny Summers
It was November 22, 1985 and a young Whitney Houston offered her debut album. On it was a soon-to-be hit... How Will I Know. The lyrics of Whitney's song was crafted around a boy-relationship (of course), but the title also fits my message to you this week. One of the prominent lines is "How will I know... if he really loves me?" Now let's pivot to your Center and the spring ahead of us.
As Garden Retailers, you have so much to share to everyone, even to those who are not aware of it. Have you ever considered your Center being a JOY Center? Here's a few thoughts of alternate names for describing your Center:
My “body guy” (body shop, not gym) has not had such a good year this year. With commuting and shopping trips down overall, there are fewer accidents, especially deer hits that tend to happen more during commuting hours. This means his business and his family hasn’t been spending as much locally or otherwise. Same for his employees, suppliers, and their employees.
While this writing is heading down a not-so-positive path, it is for a good purpose, so please hang in here with me. Every cloud has a silver lining, even 2020. Our industry has been the silver lining as compared to many others. There’s a tendency to revel in glory and a good year, no matter how it happens, is certainly to be appreciated and celebrated. From what I’ve seen and heard, you don’t need more encouragement to do that.
Seeing so many REAL Christmas Trees atop cars this week is a wonderful sight. By REAL of course I mean LIVE Christmas Trees. It is a tradition which began in the 1500's long before the automobile and is credited to German-American immigrants bringing the tradition to North America. You can read more of this story HERE. Allow me to finish the title for this message... "Only REAL Christmas Trees... deserve to be named."
This is an idea shared several years ago and has spread in more of our centers. Growing a live tree takes time – 6 to 12 years which makes it much more special than a mass-produced "live-like" (a.k.a. fake) one. The use of evergreens for decorating "the halls" also brings the wonderful scents we all remember during the holidays.
Most sources you read and people you talk to are pretty much in agreement... the general public is going to be staying close to home this fall and winter throughout the Holiday Season.
We have recently seen some Group discussion on this subject in our GroupEs eList and the consensus is this could be a bigger than normal Fall and Christmas decorating season. Hosting more close family gatherings is likely and bringing Fall and Holiday color home may be just what everyone needs to create a comforting environment.
When I was growing up in rural Maryland in the late sixties and early seventies, there were only a few homes and farms that populated the countryside. When we youngsters were all out in the fields, woods and creeks, the time to come home was announced with the “sound of a bell.”
When asked this question, I know the usual answer you might give is the garden center across town or even the big box down the street. It is a natural reaction. But the best answer may be quite different. It is normal to think about others who are in the same business as you and consider competing with them in a battle for the same business or customers.
Consumers have been flooding into garden centers to soothe their case of RGS - Restless Gardening Syndrome, a craving desire for all things related to plants.
The important thing is not only that people are consuming our industry’s products and services with such vengeance. More important is WHY they are doing this. Pay attention to the reasons people are interested and focus your communications to promote these six major opportunities and you cannot go wrong.
[Robert] "Danny called me last Monday and asked about my Super Bowl commercial review. Old news now, so a quick response. For once, the game was way better than any commercial. Other than the extended spot the NFL ran at the beginning, then maybe the Bill Murray Groundhog Day one since it was groundhog day, there was nothing super about any commercial this year."
[Danny] In case you missed the one ad Robert mentions above, simply click on the image here to see it. Robert's top-pick of JEEP's replay of Bill Murray in Groundhog Day is actually the winner of USA Today's Ad Meter - See details here.
This past fall I received an introduction email and then a call from a writer who was assigned the task of creating a story for Better Homes & Garden magazine. The subject started out as:
It is amazing to see what creativity can do. Whether it is displays in-store, signage, or your marketing message, real creativity is priceless. We have seen and heard how big corporations spend millions producing major ads for product launches or even special events like The Super Bowl which we will see in a few weeks. Most fail to make a big splash or impact. Only a few rise to the top and even onward to the award-winning archives such as ones we remember from long ago. This include Budweiser's Puppy Love from 2014, Apple's original Mac launch in 1984, or Coke's Mean Joe Green and Kid ad in 1980 (Revisit these in our February 11, 2019 GROUPtalk HERE). Or you may even remember Coke's "We'd Like to Teach the World to Sing" in 1971. These are etched into the hearts and minds of millions and are at top of marketing history.
In Part 1 we reviewed how we are now in a transition of sorts where in 2019, "Baby Boomers" are projected to start a slow decline in numbers over the coming ears and where "Millennials" are projected to have overtaken Boomers in the top spot as percentage of population. Let's explore this further together...
In 1963, President John F. Kennedy said, "Change is the law of life. And those who look only to the past or present are certain to miss the future."
Attention Group Owners-Managers:A few weeks back we had a lengthy GroupEs eList discussion about e-marketing and especially email newsletters. In the middle of the conversation, Robert Hendrickson said this is an indication we need to reach out to Michael Katz at Blue Penguin Development for his coaching skills. Michael is one of the best at creating effective email newsletters. He has been a featured speaker at multiple past Fall Events and some of you no doubt are on his email list today. But we know many of you are not. I spoke to Michael to discuss our needs and he has put together a special offer, just for The Group. Here's details:
[Danny] This past week, while we were at the Farwest Show, Proven Winners' Jessica DeGraaf shared with me a new promotional support program they are introducing for 2020. You may remember they offered a special program this past spring where our centers could participate in a customized video series by Garden Answer's Laura and Aaron LeBoutillier. The program produced a series of videos each participating center could use on their website and in social media. The program was very reasonable and gave a wonderful message and a number of you participated. This new expanded program for 2020 brings together a number of offerings and is called Connect+. I asked Jessica to give us some commentary on the program and she sent us the following details.
While we discussed each tier of options to Connect+, we discussed the real value of just a couple of the elements such as the Facebook or Pandora pieces, it was obvious it would cost a center much more than the total cost of this offer and therefore what a great value this could be for our centers. Obviously you need to consider what Proven Winners® programs you will be carrying, what they can offer that matches up with those products and how you can implement in your center. If the product mix matches what you can sell, the value of this offer is pretty amazing. At a time of increasing effort is needed to handle all the promotional tools a center is utilizing today, this type of support can bring some needed relief. Be sure to also follow the link at the bottom to see the simple chart showing the four levels of promotional support.
An Italian proverb reads, “He that deceives me once, it's his fault, but if twice, it’s my fault.” The question from this is, are you dangerously close to death by marketing?
