Knowledge by Knumbers

by Danny Summers

OK, my spellcheck is not disabled. I wanted to intentionally misspell Numbers in order to grab your attention. If you are reading this now I guess it worked. ;-)

In general, Numbers is a big part of The Group Experience. Just from a "people point of view" when you consider our largest eList, GroupEs, has over 580 people subscribed to share all types of information. That's Numbers.

And at the heart of The Group Experience are two industry-exclusive programs that share Numbers – lots of Numbers. Both the Weekly Department Review (WDR) and the Annual P&L Study compile and share an amazing level of Numbers. By the way, you only have 10 more days before the deadline (February 15) for the 2023 P&L Study reporting. Don't miss your chance to be in the study and gain valuable insight from these Numbers!

Another important Numbers program begins this Friday, February 9th:

The 2024 Financial Basics of Garden Center Retailing Series

This February to October Series is starting its 9th year and believe me... it truly is Knowledge by Knumbers!

Are You All-In?

by Danny Summers

It's only the 3rd week of January but still a busy time of the year with a lot going on. Group Centers are well underway with spring preparations. At the same time, several important programs are getting underway within The Group. The first two are included with your annual retainer.

Weekly Department Review for 2024
While the WDR is now more than 20 years in the making, last year was the very first year it became an online, live system. Group Centers accepted and embraced the new experience by uploading 5,506 weekly reports! That represented an amazing 97.3% reporting rate! The 5,506 uploads created a tremendous amount of data that is now available for comparison in 2024 and beyond. Tim Quebedeaux has been working on formatting the reporting so that the 100% reporting Centers don't even need to include any of their 2023 data this year... we already have it, saving them more time each week. We encourage you to report every week and save time the following year!

A View Ahead for 2024

by Danny Summers

Looking ahead or forecasting can certainly be tricky. Your crystal ball or binoculars, in this case, can often be "foggy." It seems to work best simply to take in all the indicators you can, lay them on top of a "gut feel" and top it all with years of experience from you and your team. Maybe then what you see will be less "foggy" and closer to what really will happen. And even then, just like Tim Quebedeaux's Dynamic Budget, you will need to be in a position to adjust and adapt mid-season.

Signs of Progress

by Danny Summers

For some of us the image above seems very familiar. For decades many Garden Centers utilized the trusty little red wagon as the main form of shopping cart for customers to select plants for their homes. I know of one close to us who still does.

Most Centers have progressed by offering their customers more convenient and efficient ways to shop, including better shopping carts. With the Average Sale being such an important component in a Garden Center's success (actually one of our Big Three KPIs here in The Group), the number of plants that can fill a cart is critical. Sid Raisch has often discussed the need for larger carts and encouraged Centers to consider them so not to artificially restrain Average Sale.

Needs for the Future

by Danny Summers

Taking time to look ahead is an important task but how often do we really do it? And let's face it, in the middle of a busy (normal) day it most likely doesn't or can't happen. Even if you remember a few minutes to push away and think about "what if's", the best you can do is jot down some quick notes and continue later.

The Eureka! session at The Fall Event 2023 offered a vision of what the possible benefits could be in having a planned period of disconnected thinking time for you and your team. The saying "can't see the forest for the trees" applies during our normal day. There are so many areas to consider your needs and opportunities for the future. One such area is your marketing efforts. This is a huge subject and covers multiple facets when you consider everything that your audience sees from you... your brand on everything. Every message you present to them, whether it comes through your website, emails, social platforms, traditional advertising and even your facility and your team, helps create the standards for your marketing.

Fresh Ideas

by Danny Summers

The concept of Fresh Ideas is like being in your garden early in the morning while the dew is still on every plant. Just imagine we are picking the most beautifully ripe tomato right off the vine. If you're like me most likely you're picking the smaller tomato varieties (one of my favorites is Juliet, a small Roma style that has a wonderful flavor)... and you just pop one into your mouth standing right in the garden... Now That's Fresh!

Integrating "Fresh" with "Ideas" suggests a very similar experience. The results can be wonderfully new, refreshing, and exciting. It can open up a whole new realm of things to explore and create.

Connections

by Danny Summers

Being connected can be one of the most beneficial assets for each of us. And when you consider how we are connected here through The Group and what a tremendous bank of knowledge and resources we have collectively, the idea of Connections means even more.

When I see the image above and the hand touching the surface of the water and in doing so creating a ripple effect, this is symbolic of one person here in The Group, reaching out and starting a conversation. For instance, by sending a single email through one of our eLists – we'll use GroupEs as an example. This one email, almost instantly, is delivered to over 700 mailboxes! This is when the conversation with connections begins and the knowledge and experience are shared.

What Recession? Why the Tide is Rising for Plants and Landscaping, and What to do about it!

by Sid Raisch

There’s a lot of noise about the economy with a tendency for businesses to join the gloomy predictions - that always follow good times, and often cause gloomy times. It can become a self-fulfilling prophecy. There’s also evidence that even better times are ahead. You probably want to know about it.

There are several MAJOR reasons a recession has not begun, even though economists have been predicting one for over a year now.

The Horticulture Declaration of Poverty - Breaking the Cycle

by Sid Raisch

You may not have actually signed a Horticulture Vow of Poverty, but did you sign up for it?

When it comes to the Horticulture Vow of Poverty, some may see it as a joke. But the reality is far from humorous. Sometimes, in the face of tragedy, all we can do is laugh. However, what if there's a way to transform that laughter into a solution?

The Power of Asking

By John Kennedy

A few years ago, a grower client was trying to come up with new ideas to improve and innovate the customer experience within their business model. My suggestion set off a chain reaction of ideas and improvements by the simple (yet somewhat complex) approach—why don’t we ask the customer?

Note: Don’t ask a question if you’re not prepared to hear the answer!

Eureka!

by Danny Summers

At first glance, you might think of the word Eureka as referring to a city or town. There are 4 or more in the US alone. But this message is intended to challenge you to think about the word as an exclamation:

Unreasonable!

by Sid Raisch

This spring has a lot of people scratching their heads as some pretty interesting things you could also call unreasonable have been going on.

• Introduction of Artificial Intelligence via Chat GPT, for FREE. 
• Consumers paying prices that were unimaginable in 2019-2020, (and plants are included).
• An elusive recession has economists stumped.

Building Bridges

by Danny Summers

This is a message for the future with observations and inspiration from the past.

The idea for this message came to me as we began to study Cincinnati as the site for The Fall Event 2023. There are five main bridges connecting Cincinnati to Kentucky just across the Ohio River. The oldest, and most stunning, is the one pictured here... now known as the John A. Roebling Bridge. Its story is both amazing and inspirational. This is a story of ground-breaking design that led the way for other bridges around the world, including a very famous one (more on that a little later).

Reaching Your Audience

by Danny Summers

Reaching Your Audience has changed... a lot! If we could turn back time about 20 years, we would see Garden Centers reaching their audience in almost completely different ways... such as through direct mail, newspaper ads, a local radio stations, and email was becoming more widely used.

Fast-forward to today and the list has changed... almost completely. There is very limited direct mail being used today, and most of those are postcards and Every Door Delivery (EDD). A few Centers are still using local radio but streaming services such as Spotify and SiriusXM is attracting larger audiences. And a number of social platforms have reached new heights of influence.

Save More Now, So You Can Spend More Later

by Sid Raisch

The best time to save money is to reduce spending precisely when and where we are spending the most.

There is never a time that we spend more than right now in the peak of spring in this business. Reducing spending by a small percentage now yields greater dollars of savings than saving a big percentage, but a small amount in July, August, January, or February. Let’s spend less all the time.

Collaborate

by Danny Summers

Collaborate seems like a pretty lite word to describe what we do here in The Group. A quick synonym search for alternatives finds: Cooperate, Unite, Join, Team-Up, Pull Together, Hang Together, and many more. All of these combined much better describe what we know today as The Group.

In the coming weeks and months you will see us having more sessions to bring The Group together... to Collaborate!

Survival, Success, and Significance: Phases of Spring

by Sid Raisch

Have you noticed the Phases of Spring that occur as we approach, endure, and emerge from the annual 100 Days of Horticulture Hell crisis?

There is a naturally occurring progression of events and associated emotions during the early spring through until the summer seasons.

The High Cost of Lost Opportunity...
Another Spring is a Terribly Costly Thing to Waste

by Sid Raisch

We’re all busy. I’ll get straight to the point.  

What’s different this year? What isn’t different but could be or should be, and what impact would that have? Do you even know? Read on.

Will this year be another 2022, yet another spring of about the same as the year before, if we’re lucky?

SHIFTing

by Sid Raisch

Note: Spring is about to take off (for some of you now, and later for others), this is for your winter-like weather morning cup of coffee thinking time. Since it’s the slower time of year, I’ve added several rabbit hole links to go down for more depth on the SHIFTing.

Focus on executing your Spring plan now, while allowing this article to wash over you so you can recognize signs of change in the coming months, and come back to it in Summer to allow it to influence your decisions about your future so you’ll be able to get to work on them before Spring 2024.

A Wild Ride!

by Danny Summers

At first glance you could easily think I am referring to a vacation experience in a recent memory. For Karen and I, this could harken us back to several things.

One is our first visit to Walt Disney World and the chance to ride on Space Mountain. If you have never had this experience the easiest way for me to describe it is... A Roller Coast in the Dark! Or, as Disney would want to describe it.. a rocket ship in space avoiding meteorites! For Karen, the description is much shorter... just simply...