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Groupthink

Groupthink

by Sid Raisch

We’re in a group. We might be subject to Groupthink.

From Wikipedia:

Groupthink is a psychological phenomenon that occurs within a group of people in which the desire for harmony or conformity in the group results in an irrational or dysfunctional decision-making outcome. Cohesiveness, or the desire for cohesiveness, in a group may produce a tendency among its members to agree at all costs.[1] This causes the group to minimize conflict and reach a consensus decision without critical evaluation.[2][3]



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COSTomer Service

COSTomer Service

by Sid Raisch

New customers have been a boon of 2020 in 2021. There are clear signs that the gain is slipping, and we need to take fast action to secure the customer. The first rule to building our business is to keep your customers (including the new ones) or it will take even more new ones to make up for those we don’t keep. By my definition, a new customer isn’t yet a real customer until they come back. They are a distinct possibility of becoming one if we handle their experience well.

Let’s pause a moment and ask ourselves, “Where have these new customers been?” That’s an important question, but one for another day. They’re here, and now we get to welcome them, integrate them, and keep their interest. Exactly how are we going to do those things? What is the plan?

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Rounding Third – Heading Toward Safety?

Rounding Third – Heading Toward Safety?

by Sid Raisch

The thrill of being a kid within local broadcast range of the Cincinnati Reds in the 60’s, and then The Big Red Machine in the 70’s creates lasting memories and impressions. It was all so incredible from the point of view of a kid in a small town an hour away like I was back in the day. I’m not much of a fan since then but I can tell you that back then you didn’t need to be a sports fan to be a fan of the Reds. It was infectious. It was contagious. And that’s enough of that talk.

Reminiscing is nice, and yes, this does have something to do with the garden center business. Quite possibly as big as the Big Red Machine itself was the sound of the games as broadcast by Joe Nuxhall if you were in range of The Big One - 700WLW radio. You just never forget Nuxy’s voice, and trademark closing to every game, "rounding third and heading for home" which is memorialized in a sign between 3rd and home bases high on the outside of the Great American Ballpark and visible as you drive along Interstate 71. Usually, Joe added, “and this one belongs to the Reds!

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Are You Getting By or Getting Away - Part 2

Are You Getting By or Getting Away? – Part 2

by Sid Raisch

[If you missed Part 1 of this series you can read it HERE.]

Part 2 – Get By or Get Away 
RE-setting Your Value Proposition Post COVID-19

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Are You Getting By, or Getting Away? – Part 1

Are You Getting By or Getting Away? – Part 1

by Sid Raisch

With 79 years to go this may be the biggest consumer con-job of the century, and you are involved.

It’s not a joke that COVID-19 became a convenient excuse, a crisis not going to waste, a cop-out, as well as a likely inconvenient trap for companies to find themselves in. Time will tell, and time is growing short as people are adjusting to the NOT return to normal.

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The Art of Seeing the Invisible – Part 3

The Art of Seeing the Invisible – Part 3

by Sid Raisch

“Vision is the art of seeing what is invisible to others.” Jonathan Swift

NOTE: Some of you are near peak of the season while others have moved on through, but all of you should be in “Management Mode”. This means you’re operating rather routinely on a daily basis at a high level of volume and personnel. The routine becomes a sort of paralysis by default where things are happening without much question, as “the way it needs to be” to get things done, or status quo. There are a few problems with this mode and reading about them will make your time here worthwhile.

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The Art of Seeing the Invisible – Part 2

The Art of Seeing the Invisible – Part 2

by Sid Raisch

“Vision is the art of seeing what is invisible to others.” Jonathan Swift

NOTE: (This is a less than 3-minute read).

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The Art of Seeing the Invisible – Part 1

The Art of Seeing the Invisible – Part 1

by Sid Raisch

 

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Embracing the Hard-Earned Lessons of 2020

Embracing the Hard-Earned Lessons of 2020

by Sid Raisch

My “body guy” (body shop, not gym) has not had such a good year this year. With commuting and shopping trips down overall, there are fewer accidents, especially deer hits that tend to happen more during commuting hours. This means his business and his family hasn’t been spending as much locally or otherwise. Same for his employees, suppliers, and their employees.

While this writing is heading down a not-so-positive path, it is for a good purpose, so please hang in here with me. Every cloud has a silver lining, even 2020. Our industry has been the silver lining as compared to many others. There’s a tendency to revel in glory and a good year, no matter how it happens, is certainly to be appreciated and celebrated. From what I’ve seen and heard, you don’t need more encouragement to do that.

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5 New Rules for the 2020’s

5 New Rules for the 2020’s

by Sid Raisch

New rules about what we do and how we do them have emerged going into this new decade.

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Restless Gardening Syndrome

Restless Gardening Syndrome

by Sid Raisch

Consumers have been flooding into garden centers to soothe their case of RGS - Restless Gardening Syndrome, a craving desire for all things related to plants.

The important thing is not only that people are consuming our industry’s products and services with such vengeance. More important is WHY they are doing this. Pay attention to the reasons people are interested and focus your communications to promote these six major opportunities and you cannot go wrong.

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Operation: Engagingly Engage EVERY Single Customer Every Time

Operation: Engagingly Engage EVERY Single Customer Every Time

by Sid Raisch

 

To zero in on increasing sales, average transaction, and average items per transaction look closely at the individual building blocks that make up each sale. There are three basic building blocks to this empire.

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It's a Laughing Matter!

It's a Laughing Matter!

by Sid Raisch

This is a Laughing Matter. The last thing you want to do is remind people how bad things are, and injecting humor can help you, and them at the same time.

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GROUPtalk-Live: Operation "Engaging the Engagers"

GROUPtalk-Live: Operation "Engaging the Engagers"

by Sid Raisch


Overwhelmed yet?

The past week brought many IGC’s to a new realization of frustration and awareness that this Curbside Pickup and Delivery thing isn’t scalable to meet peak Spring demand.

What to do about it?

Take a step back so you can take two or more forward. Things are about to get ugly, or we’re going to figure out how to keep that from happening.

Step in, and watch or listen to the recorded GroupTalk LIVE! You’ll hear, or hear again, why it is important to come up with your own plan for taking care of your customers who have been paying your bills all these years. Focus on that and you’ll be better able to cope with all of this.






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GROUPtalk-Live: Operation "Engaging the Customer"


GROUPtalk-Live: Operation "Engaging the Customer"

by Sid Raisch

On April 2, 2020, Sid Raisch presented the following ideas and lead a followup discussion. This 49 minute session offers ideas for how to develop an offensive position for building spring sales via alternative means. We offer the video recording as well as slides in PDF form here.
 

Can you make it?

The IGC Spring Sales Curve is about to be FLATTENED by the “flatten the spread of Coronavirus” efforts.

I fully support the need to flatten the C-19 curve, and to protect the most vulnerable from getting ill and dying in an overburdened medical care system. I’m hopeful that this can occur. But the practical reality is, while hope is essential, it is not a good business strategy. We are not going to hope our way out of the financial burden of this on your business.


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Approach Spring, and Every Season Positively

Approach Spring, and Every Season Positively

by Sid Raisch

This is timeless information to consider as every season approaches every year – especially Spring.

Spring Fever infects 100% of people, at least to the point they’ll take a walk or open a window to breathe real, fresh air. Fortunately, almost all of them also buy plants.  This is a GIFT, to be anticipated, appreciated, and taken seriously. Remember, it comes only once this year so it had better be a great one if you can make it so.

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Make it up on Volume!

Make it up on Volume!
(Theoretically, you can do almost anything, but certainly not this.)

by Sid Raisch

We were brainwashed.


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Time to Get Back to Work – Part 3

Time to Get Back to Work – Part 3

by Sid Raisch

[Rudbeckia shown is an AAS Winner for 2020: Rudbeckia x 'American Gold Rush' ]

This is a Challenge for 2020 to become Exceptionally Exceptional

Double GMROII of Perennials in 2020

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Time to Get Back to Work – Part 2

Time to Get Back to Work – Part 2

by Sid Raisch

It’s too late to do much to alter the outcome of the 2010’s.

“The time is ideal to create the outcome of the 2020’s.”

The decade is all but over, and there’s not much that can be done to end it any better than it is. The way we started on this journey back in 2010 didn’t inspire much hope beyond “recovery from the Great Recession”, and the “lucky” feeling of getting back to where we were seemed like all one could ask for.

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Time to Get Back to Work – Part 1

Time to Get Back to Work – Part 1

by Sid Raisch

You came, you saw, you heard at the Fall Event 2019, then you went back to doing pretty much the same thing so far, didn’t you?

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