The Benefit of Community to Grow Your Business - Part 1

by Danny Summers

COMMUNITY: The idea for this message has been developing in my mind over recent months. As I have talked with Retailers, both inside and outside The Group some observations have come together to support these ideas. I will share these observations in several segments in the coming weeks. Here's Part 1.

Earlier this year I received a call from a veteran garden retailer whom I have known and respected for a number of years. During the conversation, he talked about all the opportunities he had through the many years to meet and interact with fellow retailers at industry events and develop life-long relationships that have helped him be successful. He added that many of those events were no longer in existence today. He went on to tell me one of his sons was coming back into the business and he expressed his concern about how his son would develop business relationships, like he did. He went on to say he sees The Group as one of the very best opportunities today to network with fellow garden retailers, share great level of details, and build connections and relationships that could help his son to be successful.

Attention Group Owners-Managers:
Make sure to send this on to whomever does your email newsletters...

How's your newsletters? No matter the answer, can they be improved?

A few weeks back we had a lengthy GroupEs eList discussion about e-marketing and especially email newsletters. In the middle of the conversation, Robert Hendrickson said this is an indication we need to reach out to Michael Katz at Blue Penguin Development for his coaching skills. Michael is one of the best at creating effective email newsletters. He has been a featured speaker at multiple past Fall Events and some of you no doubt are on his email list today. But we know many of you are not. I spoke to Michael to discuss our needs and he has put together a special offer, just for The Group. Here's details:

September Word of the Month is “Drive!”

by John Kennedy

It’s time to look through your windshield of the future and not the rearview mirror of the past.

This month we focus on your business as an automobile and learn to shift out of neutral, park or reverse and LeaderSHIFT into DRIVE. I’ve been  really centering my clients on the intention of strategic planning and focusing on the future this year…this is the perfect time to invest in tomorrow and beyond!

Enjoy!

Connect+ by Proven Winners^®

New Promotional Support Program for 2020

[Danny] This past week, while we were at the Farwest Show, Proven Winners' Jessica DeGraaf shared with me a new promotional support program they are introducing for 2020. You may remember they offered a special program this past spring where our centers could participate in a customized video series by Garden Answer's Laura and Aaron LeBoutillier. The program produced a series of videos each participating center could use on their website and in social media. The program was very reasonable and gave a wonderful message and a number of you participated. This new expanded program for 2020 brings together a number of offerings and is called Connect+. I asked Jessica to give us some commentary on the program and she sent us the following details.

While we discussed each tier of options to Connect+, we discussed the real value of just a couple of the elements such as the Facebook or Pandora pieces, it was obvious it would cost a center much more than the total cost of this offer and therefore what a great value this could be for our centers. Obviously you need to consider what Proven Winners® programs you will be carrying, what they can offer that matches up with those products and how you can implement in your center. If the product mix matches what you can sell, the value of this offer is pretty amazing. At a time of increasing effort is needed to handle all the promotional tools a center is utilizing today, this type of support can bring some needed relief. Be sure to also follow the link at the bottom to see the simple chart showing the four levels of promotional support.

August Word of the Month - Engagement

A Double Shot of Engagement
by John Kennedy

As the “ReFresh” video described the importance of engaging your customers in understanding their needs and expectations, this article addresses a similar approach for your company and your team of committed and dedicated employees.

Blow It Up! on Average Transactions

by Sid Raisch

You might remember my session on Blowing it Up! At Fall Event 17 in Houston. That was all about taking something you’re doing and making a bigger big deal of it so you maximize the benefit from your opportunity. The principle of Blow It Up! is to make whatever is working work better.

Revenues, Profit, and Bubbles

by Steve Bailey

As I recall, I was sitting on a plane in 2005 when I first saw it. If a light bulb has ever gone off for me, it was in that moment. My seatmate looked at me in a funny sort of way since he couldn’t understand my excitement while reading a USA Today.

Peaks and Valleys

by Danny Summers

Twelve Weeks
The majority of a garden center's income happens in a 12-week period in spring. Exactly when the 12 weeks begin fluctuates of course, dependent upon location (climate zone) and seasonal weather breaks. The balance of the year the center is trying to hang onto the profit dollars by working on building income and keeping costs as low as possible.

The July “Word of the Month” is MOTIVATE!

by John Kennedy

 What motivates you and what are you going to do about it? 

As the month of July heats up, so too should your willingness to circle back and reinvest in yourself. We are past the midpoint of the year, and it would be wise to give yourself a “check up from the neck up” and reward yourself.  Our jobs in leadership are plentiful, and the selfless way we commit to motivating others should become a selfish way to motivate yourself.

What's Your Image?

by Danny Summers

I am writing this at or near the end of the spring season and certainly there is a place for specials and clearance sales at this time, but that is not what I am thinking about here. Instead, it is a general question.

Throughout the year, what is your center's image to your audience?

Never-Ins, and Building a Better Business

by Sid Raisch

DANGER: Now that things are slowing down, you’ve got more time to do things you shouldn’t do in the first place. You don’t have time for that.

How Important is Consistency?

by Danny Summers

definition: an agreement or harmony of parts, features or service to one another or a whole

June Word of the Month - GROW!

By John Kennedy

Welcome to the month of June where the word of the month is GROW! In every aspect of our lives, there are so many things we need to focus on to grow. In fact, I think there are actually too many things to focus on, which in turn, becomes somewhat overwhelming.

Finding Your Balance

by Danny Summers

Let's face it. Spring is a marathon and you and your entire staff are exhausted near the end. It's Week 23 and the energy level is waning. I thought this would be a good time to make suggestion. How can you and your team find your balance in the next few weeks?

The Art of Effective Recruiting

by Jean Seawright

Here's a frightening thought:  It's all up to you! 

Developing Your Most Value Asset

by Danny Summers

As a Garden Center Owner or Manager, I challenge you with this question: What is your business' most valuable asset?

Building Our Team!

by Steve Bailey

I remember it like it was yesterday. It was in March 2001. I was trimming the boxwood in front of our house. Bonnie and I had just sold our garden center the month before, and I was still considering my options for employment over the next fifteen to twenty years. That’s when Bonnie came to the front door and said, “Robert is on the phone and wants to talk with you”.

Time Kills All Deals

By John Kennedy

As the Fall Event approaches and we drive the theme of “Time”, I thought this month would be great to highlight a few hints, tips and strategies to make the best of your time…as well as the time of your customers (even more valuable!).  Invest your time wisely but make sure not to waste your customer’s time in doing so.

Re-Order Now!

by Sid Raisch

You’re too busy NOT to read this, but you’re too busy to read it too. I get it.

It's Time!

by Danny Summers

Time is Very Important! We begin with the same amount of it every day. What we do with it can make a world of difference. At the same time, I hear from many of you time management is increasingly more difficult (and more important).

This is why we have decided "It's Time" will be our over-aching theme for The Fall Event 2019. It's Time can take a number of meanings for each of us. Take a minute to think about the following statement and how you would (or should) finish the sentence: