Marketing Degradation - Marketing has become degraded to an undisciplined practice of rapid-fire social media posts with messages covering dozens if not hundreds of topics to the point that - there is no real net message, or benefit of creating them.
Let’s begin with the end in mind. The end in marketing is a purchase. I will come back to that notion.
One of the earliest forms of what we might call a craft today is Paper Mache. The image of the bee above is an example. A quick search reveals Paper Mache's beginning can be traced back to the 1300's. Today, we could quickly envision a piñata to represent Paper Mache, or an elementary school project. I can remember our girls using Paper Mache to building a volcano for one of their projects (and no kitchen or dining room tables were damaged by eruptions).
I am thinking for Garden Retailing, the idea for Crafting Opportunities could be focused toward both plants and product categories as well as activities outside of the typical spring season.
Part 4 - Sell What THEY Want to Buy - The CHEESE
[Continued from Part 3 - Click HERE to read from Group Blog]
We’ve covered a lot of ground so far in Parts 1, 2, and 3 of this article series. Be sure to click on the link above to review Part 3 or to catch up if you haven’t been following along with each part.
Real creativity, what we may call Creative Juices, must take a special kind of focus and attention. It may require quiet space to really unplug and block out all the typical hustle and bustle you normally experience in the work setting. I decided to ask Tom Kegley what he does to be in the best position for his most creative work. Here's what Tom said:
"In my work, CREATIVITY is equal parts INSPIRATION (concept) and PERSPIRATION (execution). Given this notion of Applied Creativity, I’ll focus on the front end. How does something intangible as INSPIRATION happen?
Part 3 - Meet Them - Where THEY Are (Not Where We Are)
READ THIS FIRST - This week as we head towards Mothers Day, be thinking about the customers who haven’t been in your store and you won’t be seeing this week, next week, next month, or ever, if we don’t figure out how to REACH them.
Sometimes, great ideas begin... Organically.
And by "organically" I don't mean our first reaction of thinking about your favorite compost or plant nutrient. Instead, I am thinking about an idea that arrives "naturally" or without great effort to create a wonderful new idea.
Even though garden centers are primarily a visual industry with bright colors and interesting textures, another sense should be considered when planning your marketing mix: auditory.
I’m a huge fan of radio advertising because it’s one medium where you can cast a net broader than anywhere else to catch new customers. The airwaves reach far and wide, and radio worked especially well for me in Colorado when I would have gone broke advertising in every small-town newspaper within our 200-mile marketing area.
Being "in the industry" we know what this title refers to... In our world, a plant being termed an "Invasive Plant" says it is aggressive, multiplies at will and overtakes space from other plants, and disrupts the careful balance of the native landscape.
But the idea of this message is a positive one and an observation of seeing numerous images of plants making big impressions for products and people outside our industry.
This is a tale of two Garden Centers. I’ve owned both of them. The first was a small Garden Center in a rural area in small town America. Although we experienced some success along the way, it seemed like we weren’t able to grow sales the way I had hoped and projected. Since I had simply continued the marketing efforts of the previous owners – newspaper, a paper newsletter that was mailed monthly (sometimes), and a few print ads here and there, the frustration of “why isn’t this working when it worked so well for them” continued for several years. Overwhelmed with all of it, I admit I wasn’t much of a “regular gal” back then.
The second Garden Center was that same small Garden Center a few years later but by now the world had changed. Our sales numbers reflected that the previous owner’s methods were no longer effective. I switched things up, but more importantly, I made a firm commitment to a consistent schedule, even during times that were slow or when we had bad weather. Once I became a “regular gal,” things improved.
Just the idea of a simmering hot cup of Tea... in The Garden creates an ideal vision for how to begin the day. Maybe we should pause here for 15-20 minutes, grab a cup of Tea (or coffee), and step out to the Garden (or the most peaceful area of the Garden Center will do). Use the time to relax, breathe deeply, perhaps pray, and think about all the wonderful natural world around us. Then, return to this message when finished...
Last week, many of us, along with thousands of other industry pros, were in Ft. Lauderdale for the TPIE show. One word that was introduced during the General Session was WOW! That same word was also used by many as they explored the show itself.
Experiencing such a large expanse of our tropical world in one place creates a feeling of an Oasis. This message can be an important one to your audience.
As our families gathered together this past week for the holidays, it is easy to see how quickly the time together goes by. The wonderful smiles, hugs, laughter, food, and gift-sharing we cherish, all seem to go by so quickly and we are left with memories of these Special Moments (and maybe a few extra pounds encouraging us to new resolutions).
Last Thursday, I received the weekly enews from Kerby's Nursery. Joey Bokor's message was "Garden Moments." He begins the message by saying much of our lives we focus on the big events..."Events that transform our lives or that bring us attention and praise." But then Joey turns the focus on the little events or moments that can mean so much. He then leads us into little moments in the garden.
Storytelling could be described as both a gift and art. Of course, there are different methods of storytelling. When considering the written form, names like Charles Dickens, William Shakespeare, C.S. Lewis, Ernest Hemingway, Beatrix Potter, Mark Twain, Will Rogers, today's JK Rowling, and many others come to mind.
What we may not be considering often enough are the stories about the plants you offer every day. We could be challenged by questions like...
Looking ahead or forecasting can certainly be tricky. Your crystal ball or binoculars, in this case, can often be "foggy." It seems to work best simply to take in all the indicators you can, lay them on top of a "gut feel" and top it all with years of experience from you and your team. Maybe then what you see will be less "foggy" and closer to what really will happen. And even then, just like Tim Quebedeaux's Dynamic Budget, you will need to be in a position to adjust and adapt mid-season.
This message is not to introduce us to some new hybrid of our favorite leafy greens. But the idea for this came to me a week or so ago when I read a story by Stanberry Research of Dr. Harry Mitchell Sherman "The Colors of Healing."
Dr. Sherman was an accomplished surgeon in San Francisco in the early 1900s and in 1904, his observations set a new trend in operating rooms and hospitals across the country. Dr. Sherman realized how strained and tired his eyes became while doing surgery in a bright white environment. The white rooms and white cloth were popular back then and reflected the bright lights of the operating room. So he decided to swap out white surgical drapes for black ones, reducing the glare and making it easier to focus on the surgical procedure.
Reaching Your Audience has changed... a lot! If we could turn back time about 20 years, we would see Garden Centers reaching their audience in almost completely different ways... such as through direct mail, newspaper ads, a local radio stations, and email was becoming more widely used.
Fast-forward to today and the list has changed... almost completely. There is very limited direct mail being used today, and most of those are postcards and Every Door Delivery (EDD). A few Centers are still using local radio but streaming services such as Spotify and SiriusXM is attracting larger audiences. And a number of social platforms have reached new heights of influence.
We have talked before about the trend of seeing Plants and the activity of Gardening being leveraged while promoting non-related products or services. This is Riding the Wave of the growing popularity of what your Center offers... every day. Here's another example...
I was standing in the checkout line last week at our neighborhood Publix grocery store. I glanced at the magazines on display as I waited my turn. One publication slapped me in the face instantly. The title:
Have you ever considered calling your Garden Center... A Nature Store?
I'm not suggesting changing your Center's name, but just in describing what you do, what you offer... A Nature Store.
In recent weeks I have seen more than one article expounding on the growing consumer trend of prioritizing Wellness. A quick search or simply being alert to watching messaging in almost any media and you will see this first hand.
I know there was a growing awareness or interest in Wellness prior, but I am confident the Covid era has accelerated it even more today. One such article I saw a week or so ago was from AdAge magazine where they were promoting a day-long conference called "The Wellness Revolution Conference" where they will spotlight the intersection of health and marketing. They included several major brands bringing Wellness to the forefront of their marketing campaigns in the coming months. In the same announcement, they quoted a report from McKinsey & Company from last fall. McKinsey & Company is a global business consulting (and research) firm. The title of that report was...
While the vast majority of Super Bowl 2023 ads are now a very distant memory, I thought a few are noteworthy. That's pretty amazing when you consider the reported costs were $6-7 MILLION for a 30-second spot and there were enough of them, if you string them all together, to be over 1 hour long. So, in doing a totally non-scientific research review, here are three I want to bring back for seeing one more time.
