Delivering an Exceptional Customer Experience - Part 2

by John Kennedy

Attitude Defines Altitude

In this video, your team will understand how important it is to arrive at work ready to deliver an exceptional retail experience…every single day.  And in order to do that, it has to be from within…an inside job.

The Power of Attitude (good or bad) can dictate the entire day for the team and the entire experience for the customer. Is your attitude contagious or a contagion?  Because when the customer arrives at your garden center, they don’t really care about what happened prior to work, or that it’s hot, or that you are two folks down, or the POS is off-line, or a truck just arrived, or a storm just blew over your entire tree selection, or, or, or…

They only know that they chose to drive the distance to your IGC (time being the most valuable commodity of our customers) and have an interest in purchasing from you.  And the role of the entire team is to be hyper-focused on ensuring that the experience that the customer receives is awesome enough for them to return again and tell others.

“Life is 10% what happens to you and 90% how you react to it…and so it is with you…we are in charge of our attitudes.”

Be sure to see John's previous blog message - Knowledge is the New Currency in the blog HERE.

John Kennedy is Co-Founder of BoomerWrangle, LLC. with his amazing wife, Souny.

BoomerWrangle is the new corporate entity that houses all of their talents & tools to support The Garden Center Group members.

From innovative solutions such as “Your GroupSpace,” customized on-boarding videos,  strategic planning and team engagement,  BoomerWrangle, LLC has become a single-source digital solution & strategic planning agency to maximize employee engagement, organizational excellence, build sales and service cultures, ease of ordering and operational efficiency!

Visit:
www.YourGroupSpace.com
www.Boomerwrangle.com www.JohnKennedyConsulting.com
for more information and insights into their growing toolbox of IGC solutions!

Contact:
[email protected]
[email protected]
443.605.7095

REMEMBER: Your interaction (by phone and email) with Group Service Providers such as John Kennedy, Tim Quebedeaux, Sid Raisch, Jean Seawright, and of course Danny Summers are included in your retainer!