Delivering an Exceptional Customer Experience - Part 2
by John Kennedy
Attitude Defines Altitude
In this video, your team will understand how important it is to arrive at work ready to deliver an exceptional retail experience…every single day. And in order to do that, it has to be from within…an inside job.
The Power of Attitude (good or bad) can dictate the entire day for the team and the entire experience for the customer. Is your attitude contagious or a contagion? Because when the customer arrives at your garden center, they don’t really care about what happened prior to work, or that it’s hot, or that you are two folks down, or the POS is off-line, or a truck just arrived, or a storm just blew over your entire tree selection, or, or, or…